Cornerstone Spa Policies & Etiquette

We have a reputation for exceptional Spa services. Prior to the commencement of your service, we encourage you to share any concerns, desired objectives, or feedback with your spa therapist. This will enable us to personalize your time at the spa and provide you with the most therapeutic and optimum treatment possible.

  • ​Massages performed by Registered Massage Therapists (RMTs) may be covered by your health insurance plan. Receipts issued for the time of service may not be duplicated or replaced if lost. RMTs cannot issue receipts for pre-purchased treatments, gift certificates, or esthetic services.

  • ​Please notify your esthetician if you have previously used AHAs, glycolic acids, or accutane prior to waxing.

  • Your health is important to us and we maintain the highest hygenic and disinfection standards for all equipment and implements.

  • Gratuities are at the discretion of the client.

  • All Spa medical forms are confidential and must be signed and dated prior to treatment.

  • Gift certificates are only redeemable if presented in person at the time of service.

  • If  you are late for your appointment, your service may need to be concluded at the scheduled time if your therapist has another client booked.

  • In order to ensure desired appointment times, we recommend that you book your appointments three to four weeks in advance.

  • All services are subject to applicable taxes. The price of services are subject to change without notice.

  • Prices are subject to change. Gift certificates hold purchased value.

  • 24 hours notice are required for any cancellations. This will enable us to accommodate clients on our waiting list. The Cornerstone Spa keeps a record of appointments that have been missed with insufficient or no notice. After a third missed appointment, a service fee of 50% of the value of the last missed treatment will be charged.

  • Please no solicitation. As an organization genuinely committed to promoting the wellbeing of others, we feel very strongly about supporting our community through various charities. We annually predetermine the charities and associations to which we allocate funds. If you are interested, please ask to see the list of events and organizations that we currently support.

 
128 Albert Street
Clinton ON Canada N0M 1L0
519-482-1205​